Re:Show HN: Duffel (YC S18) – The fastest way to sell flights
by ceejayoz on Thursday February 16, 2023 @04:06PM
(#34826160)
> this should be an extremely rare occurrence
I think this dramatically overestimates the levels of perfection in airline IT.
> Customers won't be able to call Duffel but can get in touch with the merchant that sold them the flight.
Who can take what action to fix the problem?
Re:Show HN: Duffel (YC S18) – The fastest way to sell flights
by nathansherburn on Thursday February 16, 2023 @06:10PM
(#34828027)
> Customers won't be able to call Duffel but can get in touch with the merchant that sold them the flight.
As a merchant using your software, would we have priority access to the airlines' support lines? I ask as Duffel looks like a very attractive idea but if we're forced to wait on hold for 3 hours to speak to United's standard customer service for any customer issues that can't be fixed through the API, that would be really tough.
Re:Show HN: Duffel (YC S18) – The fastest way to sell flights
by malborodog on Sunday February 19, 2023 @06:20PM
(#34862934)
...don't you mean, AN 'oneymoon?
We issue instantly issue tickets / pay for the booking so and for a lot of the major airlines we're plugged directly into their reservation system so this should be an extremely rare occurrence, if an occurrence at all. Nobody should ever miss a honeymoon because of that imo.
Customers won't be able to call Duffel but can get in touch with the merchant that sold them the flight.