Most likely you don't use a conference software bad enough.

That being said, having useful search, a quick UI and actual availability shown is massively helpful. A great comms tool also makes inter-department chats easy and fun (for example via #random). Lastly, the amount of time wasted with "can you see my screen?"/"can you hear me?"/"Doesn't work for me, I'll restart <software>" varies vastly between tools. Having communication, including discovery and screen sharing, just work makes things so much easier.

Fair; I could definitely believe that.

But among Zoom, Teams, Discord, and Slack (there's probably another one thrown in there,) I haven't had issues that really stand out to me. I've seen social workplace issues that made comms suck, but they transferred between chat apps.