Small SaaS banned by Cloudflare after 4 years of being paying customer

Re:Small SaaS banned by Cloudflare after 4 years of being pa... by undefinedzero on Friday February 03, 2023 @07:35AM (#34640268)

Wow this is the worst take about customer service I have ever seen by a company. You cause huge issues for business with the touch of a button, and when they require help and don’t think the cause was acceptable behavior, they’re whining? Just wow.

[ Parent | on HN ]

Re:Small SaaS banned by Cloudflare after 4 years of being pa... by jgrahamc on Friday February 03, 2023 @07:38AM (#34640289)

I've removed the word "whining" but to be clear I was not talking about the person who posted on HN that they had a problem. I immediately jumped on their problem when I saw it and I've ended up spending almost all morning on it. I took the long threads personally and should not have done.

[ Parent | on HN ]

Re:Small SaaS banned by Cloudflare after 4 years of being pa... by Traubenfuchs on Friday February 03, 2023 @08:27AM (#34640759)

Those are the people in control of like half the internet traffic in the world.

Let that sink in.

[ Parent | on HN ]

Re:Small SaaS banned by Cloudflare after 4 years of being pa... by genewitch on Friday February 03, 2023 @11:32AM (#34643414)

10% globally and 30% of US traffic. Probably. Google has more aggregate users and traffic, and they're also world renowned for not having any customer service short of "blowing up on twitter" or getting lucky here on HN.

[ Parent | on HN ]