> Never entirely trust what is said to you to secure/continue a sale, unless you have it written in a contract.

This time last week, Cloudflare shut off our access to one of their services we were using because we went over quota. Well, we had actually negotiated overage charges and did actually have this in our contract. They turned the service off anyway instead of applying the overage charges we had agreed.

This is one of many things that Cloudflare has totally screwed up. Their services and devex look great from the outside, but when we started to use it for real, we found that it’s all beta quality at best and completely disorganised at an operational level.

What was the cost of the overages charges?

Did you resolve it? If so, did you have to use their HN customer support or did they have a phone number?

It was resolved by emailing them directly. It took just under two hours.

That sounds more or less the same as everything AWS produces.

No? My comment describes the exact opposite to AWS. The primary billing complaint people have with AWS is that there is no way to stop billing when you hit a predefined limit. Meanwhile, AWS devex looks awful from the outside, but if you have to deal with AWS they are very well organised.

Lesson learned!