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A comment on Small SaaS banned by Cloudflare after 4 years of being paying customer. Parent comment

Re:Small SaaS banned by Cloudflare after 4 years of being pa... by herodoturtle on Friday February 03, 2023 @06:16AM (#34639763)
> Since then I also contacted with sales team … in order to upgrade to Enterprise plan as it seems like the only solution

Talk about coercion.

Considering that you weren’t, technically speaking, violating any terms of service, this response from them leaves a very bitter taste in my mouth.

Good luck, and thank you for sharing this with us all.

[ Parent | on HN ]
Re:Small SaaS banned by Cloudflare after 4 years of being pa... by tardis_thad on Friday February 03, 2023 @07:15AM (#34640114)
Around 12:00UTC today ban has been lifted for my account thanks to @jgrahamc - thanks!
[ Parent | on HN ]
Re:Small SaaS banned by Cloudflare after 4 years of being pa... by BeefWellington on Friday February 03, 2023 @08:40AM (#34640891)
So you got a 12 hour outage over... Some random automated system kicking you off their platform for serving non-HTML in requests, which they demonstrate doing in their documentation?

Truly amazing.

[ Parent | on HN ]
Re:Small SaaS banned by Cloudflare after 4 years of being pa... by password4321 on Friday February 03, 2023 @09:43AM (#34641576)
The correlation between between being contacted by Cloudflare sales and the throttling should serve as a warning for other customers.
[ Parent | on HN ]