My introduction to Microsoft's problems came about 20 years ago. I was talking to a developer that worked there who kept emphasizing that Microsoft was such a boring place to work compared to companies like Google. Open source was the enemy, and they were supposed to give their all to further the Windows and Office monopolies - proprietary, corporate software. Meanwhile he was watching what was happening in the Linux world and elsewhere. There was a plan, it's just that it was to maximize next quarter's revenue.