reverse the credit card charge, that usually works like a charm and weakens the company you bought it from, and enough do the same, they can't do business any more

That doesn't work in the US. Too much time elapsed and it's not something a credit card company would adjudicate. My one little encounter isn't something a credit card company would care about.

It could be a small claims court matter if they were in the same state.

It's cheaper to write-off the matter as a learning experience.

Voro Motors. They're a fly-by-night operation like the other Kaabo dealers I found in the US. Ship from China and expect no support or warranty.

Also, no e-scooter shops will touch Kaabos because they're not designed for repair and parts are difficult to source. The wiring inside looks like spaghetti with random colors that don't match their wiring diagram and wires that go nowhere. In addition, the early model forks would break spontaneously due to manufacturing defects that lead to a number of grotesque injuries and perhaps a death or two.

PS: BBB is itself a widely-held misconception and fraud, perhaps the inverse of Yelp. It's mostly a feel good badge businesses pay for. Any business can join it and they have little incentive to police their "members" because, like binding arbitration, the "members" are the customers, not retailer's customers.

I have never had a credit card dispute my challenge to reverse a charge. You are the credit card's more important customer, not the business. If you follow their steps, they will reverse the charge. It's not a lot of effort and bad business do go out of business when enough customers reverse the charges because then the business can't use credit cards any more.

> That doesn't work in the US.

Totally does.