Re:Swiss retailer Galaxus now displays warranty score and re...
by ROTMetro on Thursday January 26, 2023 @03:44PM
(#34538545)
The having to ship it back is a problem with a lot of warranty these days. I have a BenQ monitor that started failing after less than a year, but since I don't have the original packaging I can't get warranty work. As TVs/monitors get larger, are we really expected to keep all of that packaging in case of warranty issues? I'm just eating the loss and will add BenQ to my list of no-gos but there needs to be a better system for this.
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Re:Swiss retailer Galaxus now displays warranty score and re...
by modoc on Thursday January 26, 2023 @04:35PM
(#34539165)
With BenQ you can ask for a swap, they will put a hold on your credit card, but will ship you a new display, you can send your old one back in the new packaging, pre-paid shipping label, and once they receive it, they release the hold. Costs nothing and you don't have to go without a display.
Re:Swiss retailer Galaxus now displays warranty score and re...
by chmod775 on Thursday January 26, 2023 @04:47PM
(#34539325)
> are we really expected to keep all of that packaging in case of warranty issues?
Depends on where you live and your consumer protection laws. In some places there are laws/rulings stating that no, you don't need to keep original packaging - especially for statutory minimum warranties.
If there are no laws it's up to the discretion of the seller.
Re:Swiss retailer Galaxus now displays warranty score and re...
by mschuster91 on Friday January 27, 2023 @05:15AM
(#34544478)
> I have a BenQ monitor that started failing after less than a year, but since I don't have the original packaging I can't get warranty work.
In the EU, to exercise your mandatory 2 year warranty, you are not required to use original packaging by law, but manufacturers may require original packaging to honor extended warranties.