Re:Microsoft Azure Outage
by mattclarkdotnet on Wednesday January 25, 2023 @06:23AM
(#34517016)
Utter rubbish. Major contracts have account managers and it all gets hashed out 1-1.
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Re:Microsoft Azure Outage
by squeaky-clean on Wednesday January 25, 2023 @02:40PM
(#34523117)
Don't know why this was downvoted. We've definitely been able to provide proof of an outage when the status page showed otherwise and get a refund in the form of server credits by contacting them directly. For all 3 big vendors, AWS, Azure, GCP
Agree here as well. It's usually not that hard to provide based on the many, many metrics Azure resources emit that their SLA was breached.
What might be happening is that there is fine print you have to read and be in compliance with in order to be eligible for the SLA.
For example, look at all the conditions which have to be met for a breach of VM SLA in Azure:
https://azure.microsoft.com/en-us/support/legal/sla/virtual-...
Hidden in the SLA details is typically hints on how you can become more resilient in the cloud. So it pays to read the SLA details and really deeply understand what they are telling you.