It’s not personalized at all when I tried it about a year or so back.

I signed on and in my intake explicitly said I wanted new shorts and I live in Texas so don’t need jackets.

They sent me a jacket and some shoes and shirts and no shorts.

If you’re looking to build out a whole new closet it might be okay if you just want whatever the current style is but if you want something specific it didn’t look like a good product.

Same experience.

I put two notes in my profile, 1) that I have very fair skin so whites and off-whites are not a good look on me. 2) no polos, ever.

My first box arrived with a white polo and a cream beanie.

Could not cancel faster.

It was much better before they laid off the bulk of their stylists in 2020

Which is hilarious since they were well known for having an insanely huge data science team supposedly working on really tough problems in personalization. They had a constant stream of (interesting) blog posts but I was always curious how much of that work really touched the product. AI/ML was supposed to be their big market edge.

Not too surprised that didn't work out given my experience with every other company that had built out massive teams of largely inexperienced DS people.

its not personalized. Funny story. My wife tried it out one time, and we went to meet up with a friend who we haven't seen in 5 years who just came back from working in Japan. The friend and my wife have vastly different body types, hair colors, height and style. Guess who ended up matching exactly in clothing for the night?