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Re:Tell HN: A stranger is using my YouTube account and Googl... by m000 on Thursday January 05, 2023 @07:09PM (#34268960)
> There's no reason why tier-1 support has to be this irredeemably useless.

There is. They're probably non-Google employees, leased en-masse from the cheapest support center Google could find.

Re:Tell HN: A stranger is using my YouTube account and Googl... by bouke on Sunday January 08, 2023 @02:46PM (#34302387)
has vs would

It is a deliberate choice to offer inferior support that isn’t able to deal with security issues.