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Re:Twilio’s toll fraud problem by charcircuit on Thursday January 05, 2023 @05:08PM (#34267556)
Why would the card providers be in the customer's favor. The customer paid for a text to be delivered to a phone number and Twilio did that and then charged the customer for it.

If you pay someone to mow your lawn, then they mow your lawn and charge you. You can't just chargeback after the fact to get that service for free.

Re:Twilio’s toll fraud problem by 0x62 on Thursday January 05, 2023 @05:17PM (#34267662)
In your analogy it would be more like paying someone to mow your lawn because your neighbour got it done for $10, then being charged $100 because your house number is even.

It might be in the terms and conditions, but it’s bad faith to not give any warnings or controls before the services are rendered.

Re:Twilio’s toll fraud problem by charcircuit on Thursday January 05, 2023 @09:14PM (#34270083)
Except in that metaphor every service on your property costs 10x the price and it's a well known fact.
Re:Twilio’s toll fraud problem by 8n4vidtmkvmk on Thursday January 05, 2023 @05:16PM (#34267641)
if they mow your lawn 10 times in a row and bill you 10 times... you should charge back 9 of them
Re:Twilio’s toll fraud problem by dahfizz on Thursday January 05, 2023 @05:45PM (#34268022)
Is that what's happening? You ask twilio to send one text and they send ten?
Re:Twilio’s toll fraud problem by aaaaaA3 on Friday January 06, 2023 @02:34PM (#34279721)
The people adjudicating disputes at card companies are akin to content moderators hired by social media companies, they aren't experts and do not spend much time reading up on the dispute. The decisions are more or less random, with a heavy bias towards the customer.