> I think one of the things folks struggle with in grokking the value of these models is that we're really used to tools being like you say; they're reliable and do a thing. As though there are two states of work - perfect and useless. There are other patterns to interact with information, and this puts what we used to need humans for in a place that we can do other things with it.

Maybe, but look at it this way: Do you work in business? If so, step back and reread that - it seems a lot like a salesperson finding a roundabout way to say, 'my product doesn't actually work'.