My experience, for reference: A couple stayed on our second floor, and left dozens of snotty tissues all around the apartment, put recylables in the trash, and just kind of left the place a mess. No permanent damage, and otherwise, were perfectly fine guests. I gave them five stars for everything but cleanliness, and this man LOST HIS MIND about this new stain on his ratings. Claimed he didn't do anything, reacted poorly when I added pictures to the thread, made excuses, begged for me to change the review (I couldn't!), and eventually accused me of being homophobic (?!?!). Thing is, he lived an Amtrak ride away, and was acting irrational enough that I was worried about further escalation, so eventually I contacted Airbnb and asked them to take my review down.
This is not accurate. AirBnB has a requirement that reviews be relevant, and they liberally apply this to remove reviews upon one party's request, often complaints about how the host acts are deemed not relevant to the room/house, which is of course absurd.
> This is not accurate.
I assure you, I have relayed my experience accurately. Airbnb would not remove my review on behalf of the guest. I had to call them and ask them to remove the review I wrote. I will add, however, that this was over two years ago, and pre-IPO. It would not surprise me if policies have changed to be less consumer-friendly now that they're publicly traded.
> But i didn't want to cave in and called AirBnB. Thankfully, airbnb fully refunded the payment and i was able to find another accomodation in the last minute. I don't recommend this host unless you want a stressful start for your vacation.
I'm pretty sure your review got removed because you didn't actually check in. I'm actually surprised the system even let you write a review given the circumstances you've outlined.