This is what I don’t get about google. I was all in on their ecosystem but then things like google speakers not working with google work calendars despite thousands of requests for 5 plus years. Meanwhile Amazon added feature to echo quickly. Then stuff like this, they just do not care / have any kind of a customer focus

What I don't get is people that keep signing up to Google services or hosting their apps on Google Cloud.

Of all the software vendors out there, Google is the last one I'd use, and I certainly wouldn't rely them to run my business.

Can't get a promo for stuff like that. A version of Goodhart's law.

Should have built a new messaging app...

Perhaps they need what Rory Sutherland called a Chief Detail Officer. Everyone is preoccupied by issues that are roughly the size of their team and budget. Few people are concerned by the little things that make or break a user's experience.

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Seriously though. They push asking your Home "what's on my calendar today" with their tips, so I try it, and... wait why is there nothing on my calendar? Even though our Workspace settings are specifically set to allow Assistant access.

What’s funny is echo from Amazon works great for your google workspace account! Google has improved the situation but for like 6 years the mind boggled - so busy chasing big ai stuff, so little attention to customer stuff - the threads on this were thousands long - and that’s just the folks who could even figure out where to complain. And google workspace users are PAYING!!

I pay for dev support on aws and have had good support on Amazon retail as well. They can actually solve issues. I think Amazon retail credited me a very expensive purchase not because they could see the screwup their side but could understand what might have happened and maybe looked at my insanely long purchase history with virtually no returns and just made a call on the issue. Aws dev support should stick to scope - I do think some folks get way outside AWS specific stuff and into user solution configuration error stuff

Yep... This is incredibly frustrating and literally they do not care about fixing it.

And your ticket has a reference to another from 2011! 11 years!

And there is even a change.org petition https://www.change.org/p/google-inc-google-needs-to-fix-issu...