Cheerful Chatbots Don’t Necessarily Improve Customer Service

Re:Cheerful Chatbots Don’t Necessarily Improve Customer Service by pishpash on Friday December 30, 2022 @11:17PM (#34193505)

Yes? In what McDonald's do you get to walk away from that? Maybe in a super fancy restaurant that builds subjective satisfaction into the cost of doing business, but then you can also go to department stores where they have unlimited return policies, not some discount place like Amazon.

Now granted, Amazon used to have good customer service, but now they are definitely discount.

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Re:Cheerful Chatbots Don’t Necessarily Improve Customer Service by heavyset_go on Saturday December 31, 2022 @12:00AM (#34193735)

McDonald's and fast food places deal with situations like that everyday, and from what I see, they just make the food how the customer wants it in retrospect, let them substitute it for something else or refund them.

Refusing to do so over a $6 sandwich is how you get irate customers calling corporate to complain, who will then give them coupons for free meals in response.

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