> It’s worth more than the value of the product to be the vendor that got me laid.
This is of course the key. Is it actually worth more to them ?
To jest, if for instance you were ready to give up on Amazon and go buy everything from Wallmart at the first sign Amazon isn’t treating you well enough, and expect to be buying high brand goods at lower than market price, your LTV will probably be pretty low to Amazon. And of course, as you don’t like their condoms, you’re also basically dead to the seller.
On the other hand, if you were willing to eat up the price of a box of condoms, see high value in the Amazon experience, will continue to buy Amazon stuff even if there’s occasional hiccups, you’re a ton more valuable to Amazon. But then their real value to you won’t be wether they force the seller to accept the return, but probably wether they can get you a box of a different brand ASAP.
Depends on the manager but at least a human is making a decision.
Do you want to be the entity that enabled my wife and I to have an all weekend sexathon, with the piece of mind that there’s no surprise baby coming? Or do you want the be the entity that cock-blocked me by sticking us with the condoms she doesn’t like?
It’s worth more than the value of the product to be the vendor that got me laid.
Companies like Amazon are making bad customer decisions like this because their growth trajectory is falling and they didn’t see it coming. So they are stuck with stupid capital investments and with running their own version of the post office that they don’t really need.
So now the MBA idiots assume that I’m some sort of criminal scamming them out of condoms. (All the while operating the largest carnival of grift ever devised via FBA) Whatever, I’ll go to CVS and deal with the inconvenience and awful shopping experience rather than risk being stuck with a product I don’t like.