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Re:SouthwestAirlines' Meltdown Shows How Corporations Pit Co... by phpisthebest on Friday December 30, 2022 @08:35PM (#34192440)
>>I still top 20% out of guilt

hmmmm

>>but it might be that service in general is poorer now.

I wonder why that might be? You have allowed emotion to screw the system. the entire purpose off a tip is pay for the service. no serivce no tip. People work of incentives, if they know they will get 20% no matter what why would or should they give you good service?

you set the expectation, and now complain that people have given you exactly what you expected of them

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