Well, Amazon used to be ahead. I vividly remember using their "Find me this out-of-print book" service once and being very positively surprised that it actually worked. Signed up for the out-of-print book, got a message about 3 months later, and BANG, there it was, in my mailbox. That was one of the moment when I thought "well, they are really doing a great job" That has changed since, especially since the website design has been fucked up with ads everywhere.

amazon a product manager focused organization in many parts of their business. Person A comes to america to study for masters or mba. A gets hired by amazon. A is under pressure to release features to increase sales or show how their feature is attributed some top or bottom line metric increase. A fears losing job under amazon cut throat culture and will optimize for exactly that. No amazon job means bye bye visa you go home. if you have family, sell everything and move back.

so as you could guess customer benefit is not primary or even second third focus.

company leadership create culture of one incentive. workers output optimizing for that incentive.

You aren't trying to say that foreign workers are responsible for all the problems at Amazon, not the American management? Come on. I dont believe these "the management is innocent" memes.