What's most annoying is that there's plenty of employees on the front line who not only care about testing for this sort of thing, but it actually interests them, they're motivated by it, and they understand the dire reality of what happens – to them, primarily – if the company isn't prepared to handle it.

And you can guess what their managers' response typically is: "We need to focus on OKRs and QBRs and KPIs right now... maybe next quarter"

I'm fully convinced that achieving 'manager status' is directly correlated to cowardice. Companies need top-down decision-making, but those decision-makers need to spend more time on the front line.