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Re:The Customer Service Reps for Disney and Airbnb Who Have ... by fallingknife on Monday December 26, 2022 @09:03AM (#34137681)
How do they measure the number of cases that go either way? I assume this excludes settlements? If so it would explain the discrepancy. Arbitration is so much cheaper than going to trial that it would make sense to try a weaker case just based on risk vs reward.

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