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A comment on The Customer Service Reps for Disney and Airbnb Who Have to Pay to Talk to You. Parent comment

Re:The Customer Service Reps for Disney and Airbnb Who Have ... by spaceman_2020 on Monday December 26, 2022 @03:35AM (#34135839)
Very unethical for companies to not disclose this information as well. I would pay extra for customer support if I was sure that it was going to the company's actual employees than some for-hire disposable contract workers.
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Re:The Customer Service Reps for Disney and Airbnb Who Have ... by cudgy on Monday December 26, 2022 @11:14AM (#34138889)
So long as the workers are paid fairly and treated reasonably (which of course these Arise employees were not), why does it matter if they are actual employees? Actual employees can be treated poorly too.
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Re:The Customer Service Reps for Disney and Airbnb Who Have ... by neon_electro on Monday December 26, 2022 @11:27AM (#34139061)
Employees have meaningfully different recourse available to them compared to contractors when it comes to labor disputes.
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