Re:Hotels turn to robots and room cleanings every 4 days to ...
by gameman144 on Thursday December 22, 2022 @12:45PM
(#34096120)
> It's hard for people to take your business elsewhere when you need a place to sleep
I think this is actually how most people end up deciding to take their business elsewhere: they give a company their business once, are let down, and decide to never patronize that business or chain again. This is why customer recommendations and reviews hold weight at all -- they help give signal before your first business interaction.
> but fraud is only something you can charge a business with because of regulation.
I don't think almost anyone is in favor of no regulation, only the prescriptive step-by-step guideline regulations. If a hotel says "we have beds!" and then they don't have beds, that's a very different regulatory case than a hotel saying "our bed are comfortable!" and then their beds are not comfortable.
The problem is that without regulation there is little incentive for business to be honest about the quality of service you're getting. It becomes a race to the bottom as they charge premium prices for cut-rate quality. It's hard for people to take your business elsewhere when you need a place to sleep and arrive late at night to a room that isn't what you expect. They just have to make their dispute process hard enough to keep customer money.
And if you day that's fraud, sure it is, but fraud is only something you can charge a business with because of regulation.
IMO regulation isn't perfect, but we should aim to fix it instead of throwing it out the window entirely