Re:Jami: Share, Message, Call freely and privately
by vlovich123 on Wednesday December 21, 2022 @11:22PM
(#34089762)
Yup. About the only two complaints that might reasonably warrant asking the user to create a ticket themselves is the NAT one and the CPU spike doing nothing. For both of those though, rather than having the user create a bug report just to go back and forth over it asynchronously over months until the end user gets discouraged and drops it, a better situation works be diagnostic tools that could monitor and collect data that the devs could then analyze, ideally baked into the code where you just click a button to submit feedback and your code can code to open a bug report or just ingest metrics or something.
I do this at my job all the time because our Jira setup is fucking balls and I have all kinds of greesemonkey to make it usable and quick for me. Any casual user is going to bounce the fuck off our jira setup. Secondly I know if there is already a bug in our system covering this issue or not, less time for my team to do de-duping etc.