I would hazard a guess that a big part of the crowd who buy and use RaspberryPi products are privacy conscious. So it makes good business sense not to alienate that customer base and throw away all the goodwill the company has garnered over the years.

The concerns over this are justified, and could have been responded to in a calm manner.

Instead those in charge of that social media account decided to act up in an incredibly childish manner.

If the hiring of an ex surveillance specialist to a FOSS software & hardware company does not rub you the wrong way, then I would at least think the bad PR handling from a pure business standpoint would.