Right, the human+machine system is providing the scalable and convenient service, but the "human" part is usually some minimum-wage or gig worker. This kind of automation is helping the haves, but not so much the have-nots.

I guess countries are becoming more of what they already were: the US gets more unequal and exploitative. Other, more socialist countries are getting more so. China is getting totalitarian using automated facial recognition and censorship.