Reviews for sellers themselves are a joke too, I was looking at some earlier today, via black friday deals. The number of reviews with a line through them and "Amazon takes responsibility for this fulfillment-related experience" was hilarious, when those reviews were things like "the motor doesn't work". I guess those then aren't included in the "90% positive" statistic.
I was offered a refund and replacement of a newer version of the case in return for a better review.
The phone case was simply not fit for purpose as it was and the review fairly (I hope) highlighted this.
I accepted the replacement newer version and agreed to a more flattering review once the improved case was seen to indeed be improved. If the flaw had been fixed then it would be fair to reflect this in my review.
The improved case was no different and my review remained unchanged, except for an update reflecting the bribe.
It's the new normal. Airbnb is even worse, they used to (and still might) actually have customer service edit reviews. Your review will get removed with no notice, Amazon will let you know.
If you remove some or most negative reviews but leave positive ones, what do you get.
As if reviews exist only to give constructive feedback to property owners, rather than to warn other renters away from a bad experience!
“Interesting locals in the area!” = homeless people on your doorstep
I was once even warned by Amazon that my account could be deactivated for violation of the ToS after posting a review that pointed out all of the other fake reviews on a particular product. Apparently the ToS allow fake reviews and disallow shining a light on it.