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Re:The Perks of a High-Documentation, Low-Meeting Work Culture by abraae on Tuesday November 22, 2022 @06:55PM (#33713229)
> A ticket represents a process

Yep, and that process also involves other people, to review/ approve the fix to the typo.

It then goes from being a few seconds of elapsed time and actual time (to just commit a fix to the typo) to taking hours, days or weeks of elapsed time and hours of actual time and forcing context switching on, and interrupting the workflow of, all of people involved.

Re:The Perks of a High-Documentation, Low-Meeting Work Culture by Rapzid on Tuesday November 22, 2022 @08:12PM (#33713815)
Yes, handoffs have overhead and create process waste. They are a process smell and should be investigated for ROI.