Re:Help HN: Starlink Signup Indistinguishable from a Scam
by childintime on Sunday November 20, 2022 @10:12AM
(#33681475)
For now my hopes are up, as it's been heartening to see this post upvoted to the front page almost immediately. That feels kinda incredible.
Yes, this was a very deliberate design, and I understand the desire/necessity. But it's also a dream. I guess I'll have to write a letter or something, though I have no idea yet to whom. I though of sending out a tweet (though not a user), but I'm afraid the recipient is too busy right now.
I’m not hugely surprised that they lack customer support. SpaceX won’t have had any of that in their DNA, won’t be practiced at it, and will have had to scale that function rapidly. Unless they hired amazing leadership for it at the outset, it’s going to take a while I’m sure.
Given customer support experiences at, ahem, related, companies, it may not be a priority for senior leadership. It needs to be something the top care deeply about and treat as an advantage, otherwise it’ll be perpetually underdeveloped and scraping by to provide the bare minimum as it will be treated as a cost centre rather than a differentiator.