This is a lesson I am continually still trying to put in practice. I had the initial ah-ha moment from White Men Can't Jump.

See. if I'm thirsty. I don't want a glass of water, I want you to sympathize. I want you to say, "Gloria, I too know what it feels like to be thirsty. I too have had a dry mouth." I want you to connect with me through sharing and understanding the concept of dry mouthedness.