Things your manager might not know

Re:Things your manager might not know by majormajor on Sunday October 30, 2022 @09:33PM (#33401014)

This is how you get a "why do I have to ask on HN to get lucky to have someone at Google who knows how System X works see my post to get support on this stupid product?" reality. Inflexible machines that run on rules are not even a unique feature of software, but they are good at slowly making your customers stop liking you.

The hard part of the "machine to deliver a service / outcome from inputs" is not "formalizing a process in code." It's designing that process, in all its gross real-world complexities, and then (even harder) changing it as the underlying world changes.

If it was easy to actually nail down the requirements in advance, you could ship out the coding to meet a spec to the lowest bidder.

[ Parent | on HN ]

Re:Things your manager might not know by andrewflnr on Sunday October 30, 2022 @10:34PM (#33401431)

IMO this is truer than you may realize. The future of human work is customer service and empathy, understanding people and what they want in detail. Everything else can be automated.

[ Parent | on HN ]

Re:Things your manager might not know by lifeisstillgood on Monday October 31, 2022 @02:24AM (#33402609)

Yes. And it's not like human management does this "design a system" so well at the moment that replacing them with coders focused on explicit expressions of a process is going to be much worse.

A number of comments are "it will be awful if the code is bad because the code is inflexible". Yes. That's called bad law. What we want is to write good law.

See the Manna story below.

[ Parent | on HN ]