I have numerous similar stories, including ones concerning older folks from the computer industry. I have a relative who has not only experienced this himself but who helps other seniors with computer issues on a daily basis. He rails against the use of this term "intuitive". If "Big Tech" were to disappear, computers would still be around, people would still figure out to make use of them, and the world would be no worse off. The so-called "tech" industry is like some sort of cult. The ideas are so bizarre, people are forced to stare at screens and carry out the largest surveillance effort the world hase ever known. And for what. The cult leaders are laughing all the way to the bank.