One gets the impression that the right hand doesn’t know what the left is doing in big corporations like this. They have probably never had to call their own tech support.

It is easy to see how this could happen. AWS Sanctions compliance team: ok, the government says we need to shut down Russian accounts, so we will lock any account using a Russian payment method. False positives can just call tech support to prove that they are not hits and have the offending payment method replaced.

Meanwhile over in support: Boss: remember it is corporate policy that a CSR may not make any changes to billing information for a customer’s account after the stolen cards incident.