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A comment on Ask HN: Why do people come to HN for Stripe resolutions?. Parent comment

Re:Ask HN: Why do people come to HN for Stripe resolutions? by rvba on Sunday October 09, 2022 @01:49PM (#33143561)
If the process was good, the tickets would be handled properly but perhaps with delays - that would be a growing pain. They can solve issues but slowly.

Support being clueless and unable to solve problems means thst the process is bad.

[ Parent | on HN ]
Re:Ask HN: Why do people come to HN for Stripe resolutions? by pojzon on Sunday October 09, 2022 @02:31PM (#33143951)
Before the tickets were handled by well paid support that understood the product.

Now its all outsourced to cheapest location to ppl that dont care or are willing to do a good job.

Pretty usual stuff for any big company.

[ Parent | on HN ]