It’s this sort of thing that has prevented me from activating 2FA on my gmail account. I pay for Google Drive (as a tertiary backup) and would be willing to pay more for service that include actual customer service. At this point though I feel locked in. I could switch (any suggestions on paid email with *real* support available?) but it’s a pretty big burden to go through every site & service that uses my email as either a login or password reset vector and change things over.

Heck, here’s an idea for a startup: a digital “moving” service. IRL I could pay a company to take everything I own, pack it up, ship it somewhere else, and even unpack it too. I’d like to see a digital equivalent.