Re:Ask HN: How to figure out why free users don't convert?
by Raed667 on Friday October 07, 2022 @03:46PM
(#33126050)
Are you placing the feedback right after key interactions, or is it just a random link in the footer or something like intercom that could get blocked by ad-blockers?
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Re:Ask HN: How to figure out why free users don't convert?
by thorum on Friday October 07, 2022 @04:16PM
(#33126398)
Good question! There is a button that’s always visible in the corner, and yes it is an embed from a third party service so I suppose it might be getting blocked, or overlooked otherwise. I’ll try replacing it with my own UI and prompting for feedback after key interactions and see if that helps.
Re:Ask HN: How to figure out why free users don't convert?
by alexfromapex on Friday October 07, 2022 @04:43PM
(#33126652)
I think a lot of people are just really averse to answering those type of questionnaires too. I've seen companies offer incentives which I think probably works decently well.