I guess, but there does seem to be a lot of things companies don't actually care about - performance, security, documentation.. there seems to be a real list of things that regularly show up with people complaining about it and the answer is nobody cares about that stuff.

That said I did work at a major media company and the performance sucked (in the help section) and I said I want to improve it and the PM said "nobody cares" but I think she meant the business didn't care. So there is one anecdote supporting your claim!