The software itself is pretty slick. Currently we're using Crisp Chat's help docs for our SaaS, as well as a static site generator for our API docs. I think this could reasonably replace both.
One thing I really like is the layout. Having general topics on the left, as well as anchor based menu in each article is super helpful.
It’s incredible to look at it from the user’s perspective. And happy that you found it useful. Gives me a few ideas on how to improve certain things.
And to compare it to Crisp, that’s just amazing. Would love to see Transistor’s help and api docs on Subsection at some point.
This was great!
Your feedback is gold!
It’s currently all the way down on the footer: https://subsection.io/guide
It’s still being worked on as Subsection is only about a week old and still deploying features as we speak.
Throwing stuff over the fence works for some markets and is generally encouraged by HN, but it doesn't for a lot of markets which have substantially more money to spend on these kinds of solutions. In return for more money, you need to withstand basic scrutiny.
Thank you for taking a look at it.
The focus seems a bit blurred, too. The claim is that it's for Support, User Guides, Knowledge Bases, Documentation and Change Logs. But the features list also talks about multuple Blogs. It's not at all clear where they fit in.
Also, being misled is a massive turn-off. First you say "User Guides + Knowledge Bases + Documentations + Changelogs", but then caveat it with "Currently offering User Guides only". But then later on the same page you say "Apps like Intercom, Crisp, and Helpscout, offer only one aspect of support pages and that is Knowledge Bases. Subsection covers all four: User Guides, Knowledge Bases, Documentations, and Changelogs"
You don't cover all four, you _plan_ to cover all four in the future.