Chesscom is known for being a little extra responsive to abuse reports from the players that it sponsors, which has raised some eyebrows. Their neutrality is a question.

Still people literally know the chesscom cheating team. IM Danny Rensch is the face. I would say there is a fair amount of respect for that team within the community, as well as a healthy scepticism. If anything they probably get more criticism for ignoring cheating than for taking action.

It’s a tough gig, chess cheating is very hard to prove.