I sure hope that many more chat/customer-messaging-adjacent platforms begin to adopt matrix protocol support underneath! So many services exist on top of email/smtp protocols, and that has allowed for such creativity...It boggles my mind that the same has not been done for chat (or at least chat for customer support) - it seems like we have so many competing, proprietary chat protocols for these types of use-cases! As a customer, i don't want to have my interactins trapped only in the provider's platform...Just like email, i want to keep a record of my interactions with customer support...and leveraging a shared, universal set of protocols would help in that regard. I'm an admitted matrix fanboy, so that's my preference, but even xmpp or seomthing like that should universally be adopted!
@pranav_rajs I couldn't see some enterprise-grade features like audit logs or privacy vault. Would love to help for free. Open source & plug-n-play: www.boxyhq.com
There is an enterprise folder which you can't use without a subscription.
And its not clear which Features are OSS and which are source-available.
As for tips for the product, think about supporting the Matrix Protocol, which has many social media bridges, other than that it looks good.