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A comment on Mcmaster.com is the best e-commerce site I've ever used. Parent comment

Re:Mcmaster.com is the best e-commerce site I've ever used by tomcam on Sunday September 25, 2022 @09:07PM (#32978220)
> you can send them a box of loose parts, no part numbers, no markings, and they'll go through it, figure out what's what, and refund you for it

That is insane. Mad props to them

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Re:Mcmaster.com is the best e-commerce site I've ever used by phasetransition on Monday September 26, 2022 @09:49AM (#32983091)
I'm sure they have internal horror stories of the practice, but they do it.

When we sold an old company to a PE group, all the McMaster loose stuff in the warehouse went back to them stacked in boxes on a pallet for them to work through. I wouldn't be surprised to learn our CM did the same thing after the sale.

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Re:Mcmaster.com is the best e-commerce site I've ever used by tomcam on Monday September 26, 2022 @01:28PM (#32985790)
That kind of service must require tons of human intervention and employees who worked there for decades, no? I mean the catalog is humongous.
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Re:Mcmaster.com is the best e-commerce site I've ever used by shoshino on Monday September 26, 2022 @02:50PM (#32986774)
Knowing the customer’s order history reduces the search space in most cases.
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Re:Mcmaster.com is the best e-commerce site I've ever used by tomcam on Tuesday September 27, 2022 @07:56PM (#33002707)
NOICE

Didn’t think of that. Still damn impressive

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