Lots of things are complex and confront people to deal with it directly, we just also have legions of people that we can pay to step in for us and a culture where laziness and convenience are core principles to our everyday lives. Not to mention a political establishment that touts the "virtues" of a simple, ignorant life.

Maintaining a house or yard, for example, or taxes. Driving also has a pretty high learning curve -- high enough to mandate driving lessons -- but once we learn it we're set for life. (Tech is the same way here....)

I kind of agree with you both. We do ask a lot of our users. But also, there is no A/C system out there nearly as complex as software. It is hard. For everyone. We can do better, but what does that even look like? Consumer level technology consumption is not in a great spot, but it also isn’t horrible. Power users who can get more out of computing will be a thing for a long time to come.