Re:9M Australians affected by Optus data breach
by davidbanham on Thursday September 22, 2022 @06:20PM
(#32945373)
Hahaha holy shit is GSMIS still running? In all it’s TUI glory?
When I left, the mobile division had its customers split between three different systems; GSMIS, Focus and Arbor. The poor customer service reps would have no idea which one any given user was in when the phone rang. The only way to figure it out was to ask the person for their phone number, then type that number into each backend and see which one returned a result.
Re:9M Australians affected by Optus data breach
by Meagus on Friday September 23, 2022 @03:31PM
(#32956092)
Telstra's got something similar going on with their management systems - three platforms and two incomplete migrations in progress for seemingly the last eternity.
When I left, the mobile division had its customers split between three different systems; GSMIS, Focus and Arbor. The poor customer service reps would have no idea which one any given user was in when the phone rang. The only way to figure it out was to ask the person for their phone number, then type that number into each backend and see which one returned a result.