Re:I came up with a better way to communicate with users
by atomiomi on Thursday September 22, 2022 @10:05AM
(#32938910)
Hmm so PLG is a space but do you know some implemenations?
Re:I came up with a better way to communicate with users
by infecto on Friday September 23, 2022 @09:26AM
(#32951636)
These are going to all do a lot more than your tooling but might give you some ideas. The combined theme here is processing the data of your existing users to sell to them.
https://www.salesforce.com/products/genie/overview/ https://www.getcorrelated.com https://www.variance.com
More than just interactive chat but similar on the engagement front.
Something to dig into more might be the developing PLG software space. This idea is not dissimilar to PLG in general, though I think most PLG cases are for larger implementations. PLG covers a lot more but might be worth diving into a bit.
PLG, Product Led Growth, is similar to your implementation in that you are trying to observe how users, not buyers, are utilizing your software so you can sell/expand to them.