Part of their retention playbook. I needed Illustrator for a short term project. Only needed it for less than a month so paid for a 30 day term. Almost forgot about it but went to cancel it on the last day. They gave me a month for free automatically. No customer service rep was involved.

- It was rather annoying I had to check & double-check that I was only paying for 30 days and not getting ensnared in the annual plan with monthly payments & a big cancellation fee. Next time I need a vector editor, I'll just buy one from the app store.