Re:Adobe to acquire Figma for $20B
by lawgimenez on Thursday September 15, 2022 @06:22PM
(#32859198)
My wife tried to cancel her subscription but the agent on the live chat just quickly and out of the blue gave her 4 months of free subscription. Not sure if this is unusual or part of their playbook.
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Part of their retention playbook. I needed Illustrator for a short term project. Only needed it for less than a month so paid for a 30 day term. Almost forgot about it but went to cancel it on the last day. They gave me a month for free automatically. No customer service rep was involved.
- It was rather annoying I had to check & double-check that I was only paying for 30 days and not getting ensnared in the annual plan with monthly payments & a big cancellation fee. Next time I need a vector editor, I'll just buy one from the app store.
Re:Adobe to acquire Figma for $20B
by lawgimenez on Friday September 16, 2022 @08:45AM
(#32865371)
Ahh makes sense. We are looking to threaten them with cancellation again to get another 4 months of free subscription I hope.