Yep, ye tricks of olde like repeatedly saying „help“ or „customer service“ don’t seem to work on those… i recently dealt with an especially frustrating case when moving and buying a brand-new fiber connection. Turns out, they got the activation date wrong, so I called the support hotline mentioned in the confirmation mail. The menu prompted me for my customer ID - which I didn’t yet have - and wouldn’t let me through, even after trying all possible options. In the end, I just called the sales hotline and let them handle the transfer…