Think Prometheus, but for logs (not metrics). Simple, efficient, fast log store

Re:Think Prometheus, but for logs (not metrics). Simple, eff... by encoderer on Wednesday September 14, 2022 @12:36PM (#32839619)

In your background of consumer engineering, yes it probably does not matter. But it’s not the same in SaaS

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Re:Think Prometheus, but for logs (not metrics). Simple, eff... by jedberg on Wednesday September 14, 2022 @12:42PM (#32839699)

I've worked in SaaS for years, and I don't have any examples in my history where that's the case. Do you have an example of a case where historical logging was the only way to track down a problem?

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Re:Think Prometheus, but for logs (not metrics). Simple, eff... by encoderer on Wednesday September 14, 2022 @01:06PM (#32840066)

Yesterday I used logs to help a customer who had mis-configured their SAML SSO (the problem was on the IdP side). I use our database audit trail logs to understand the sequence of changes a customer makes that sometimes results in behavior that is surprising if you only look at the current state.

We put a big emphasis on the second S in SaaS and we want a magical 1-email support experience whenever possible. Audit logs help this.

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