I also work at Grafana Labs, and could just Slack you... but as you've asked...

Incident is available in the free tier, that's awesome... are there any limitations on that at all? Is the free tier version of Incident as fully featured as the paid tiers?

Hello :) The free version is fully featured, so you just limited to number of users in the free tier (three).

Yes Grafana Incident is available (fully featured) in the free tier of Grafana Cloud

Is there a chance we'll see it open sourced / a self hosting option?

No plans currently, but a self hosted option seems reasonable. Although, most people like their emergency tech not hosted on their own tech :)

I dunno, I don't really mind self-hosting monitoring infrastructure. I basically pay for a website uptime checker to check that Alertmanager is working. If Alertmanager is down, obviously you have to manually check to see what else is down, but it doesn't fail open.

I wrote a little glue to make this straightforward for anyone else who uses Prometheus/Alertmanager: https://github.com/jrockway/alertmanager-status This ensures that the website check checks the health of the whole alerting pipeline; Prometheus has an always firing alert, Alertmanager is set to send that alert to alertmanager-status, and alertmanager-status starts failing its external health check if it isn't seeing that alert firing at the configured interval. If one of [Prometheus, Alertmanager, alertmanager-status] fails, then your website health check fails.

Being not hosted on my same tech is one thing, still being self hosted so I can externalize it for a federal implementation is another. Definitely needs to be self hosted for ALL components. :)

Yeah makes sense. I'll add your vote to the list :)

> No plans currently, but a self hosted option seems reasonable. Although, most people like their emergency tech not hosted on their own tech :)

FWIW our core application is hosted in AWS but we maintain our own Grafana infrastructure independently. So it's not hosted on our own tech, per se, though we're still responsible for keeping it online.

This looks great & would also love to see a self-hosted option. Honestly the more stuff like this that gets rolled into the OSS Grafana it actually makes me both more likely to try it and then more likely to eventually end up on the managed Grafana Cloud, as I will inevitably get sick of trying to maintain our own separate infra & the business case for centralising in Cloud makes more and more sense.

It looks really cool and since we already use Grafana it would be a good fit for us, but for on call purposes Slack isn't very useful. If we were to migrate from PagerDuty to this, we would need an app that can override do not distrub and wake people up. Do you have any plans for any such app?

hi, disclaimer I work at Grafana,

We have plans to build a native mobile app for ios & android for OnCall that would let you achieve this over the next few months.

OnCall is a separate product from Incident. It's available via OSS and Cloud. Incident and OnCall work well together, or you can use either as standalone!

I'm a little curious how this will work with self hosted OnCall. Will the user need to set up their own push notification accounts for apple and Google, will it used a centralized service from Grafana, will it have a background service that polls the hosted OnCall service, or something else?

Any plans to have this FedRAMP certified so it can be used in US federal government incident management?

No immediate plans for FedRAMP, but this may be on the roadmap in future quarters.

Any plans for Teams integration? We recently switched all our bots over from Slack.

You don't need Slack to use the tool, but yeah, a Teams integration is on the list, and will probably drop early next year.