At least we’re paid decent amounts of money to crash the bus into the wall…

Isn't this story rather a strong sign that many managers are simply incompetent? I mean: how can you seriously manage things if you don't even know what kind of tasks you actually manage?

At a certain level, managers have to delegate broadly. I think this is best illustrated by the US Army. In an ideal situation, the commander general guidance about his intent. Then his subordinates plan how to accomplish it. I wouldn't expect a Colonel to remember how to fire a mortar properly, and it's the same in IT. My manager expects a well run, secure and efficient datacenter. He expects his SMEs to take care of the details and bring issues to his attention if they exceed the ability of the SMEs to resolve.

If you are delegating broadly, you don't get to mandate the important decisions.

Trying to do those two is a clear signal of incompetence.

Eisenhower was in charge of D-Day, arguably one of the most complex human endeavors. He made the majority of the decisions surrounding it, of course influenced by outside factors (De Gaulle, Churchill). He chose Normandy, he decided which units would go where, who would lead the campaign on the ground. Incredibly important decisions, yet he left the tactical decisions to those on the ground. Delegating broadly, as a good commander should.

General Marshall, Eisenhower's superior also delegated broadly, while making key decisions as to the timing of the invasion, which units would be involved, and making sure all the disparate organizations involved were used to the best effect. Again, delegating broadly, as a good commander should.

This goes on and on up to Roosevelt himself, the Commander in Chief at the time. Does he know jack about the tide tables on Omaha beach? The range of a German 105mm howitzer? Of course not. Yet he clearly mandated the important decisions.

All three of these leaders were clearly EXTREMELY competent.

It's human nature. I do this rote task so frequently that I don't know the steps.

Most of my work right now is trying to eke information out of customers about their ERP system so we can get it connected via EDI or to their Ecommerce system (shopify whatever).

So we go live, with a whole process revolving how payments are accepted - and then within an hour there's a problem. Nobody mentioned that certain customers have a different payment workflow!

Back to the drawing board, except we're already live.

This happens again and again.